The job opportunity will be available up to 4 hours before the requested start time if no one else has taken it. 

You’ll be able to see an overview of the booking, such as street and town (without the specific address yet), ages of the children, and any special instructions.  

Please ask the agency you are working with if and how they screen parents. 

Absolutely.  After you accept the booking you will be given access to the parent’s phone number so that you may call them, zoom, or meet with them before the booking if you wish.  Only continue with jobs you feel comfortable taking.  You can cancel a booking time for any reason at all related to your safety and comfort in working with the family.  

Agency owners and their staff have access to all SMS-based 3-way chats and can view details of all bookings and families. Do not hesitate to reach out to the agency you are referred by with questions or concerns about bookings. 

Please note we are doing our best to “hand pick” our first parent users which should hopefully be a helpful part of ensuring a quality pool of parents to work with.

No.  Agencies and BookLilli work tirelessly to ensure a safe, positive, and trusting experience for both caregivers and parents.  Please refer any types of working relationship requests from parents back to the platform for bookings.  1:1 placement and longer term contract questions may be directed to [email protected]

Only accept jobs you feel safe, comfortable taking before or during a job.

You can always call/text the parent after accepting a booking to make sure it is a good fit for you. 

Only accept bookings that you feel you can fully commit to.

Yes, parents view your profile and have access to your phone number after you accept the booking invitation.

Yes, please contact your referring agency about this.

Yes, you will not be part of the selection process without a verified mobile number. 

Yes after you have accepted the booking. 

You can easily share your BookLilli calendar with parents right from within our app.

Look for the "Share" button in the top right on your MyCal section and simply enter the family's email you wish to share with.

Parents can request to book you directly even if you haven't updated your calendar.

If a Family/Parent User cancels a booking under 24 hours before the booking is to take place they will automatically be charged a flat fee of ninety dollars ($90.00). Caregivers will directly receive this fee into their Stripe accounts but only if they have registered their Stripe account before this point.  If caregivers have not preemptively connected their Striple accounts with the BookLilli system they will not receive cancellation fees.