The caregiver’s hourly rate is paid directly to the caregiver at the end of the shift, please ask the babycaregiver’s preferred method of payment (Venmo, PayPal, etc).

The family must communicate about and provide parking (paid if necessary).

Tipping caregivers at the end of the shift is encouraged!

Nanny agencies are generally very good at helping to set good, clear expectations for the role of in-home caregivers like nannies and caregivers.

For direct childcare hours: the primary role of the caregiver is to take developmentally appropriate, safe, and engaged care of children who are under their watch.  Other duties of the caregiver may include light meal preparation and clean up for the child and tidying up after child-related messes happening on the shift are. 

For Family Assistant hours: these are hours that can be requested for tasks unrelated to direct childcare. Household tasks like laundry, family meal preparation, cleaning or putting away family dishes, running family errands, or pet care are all considered Family Assistant tasks. 

A good rule of thumb is for child-related care hours caregivers take care of children and child-related cleanups.  And, the key is always communicating expectations as a parent and being clear on the caregiver’s role (above). 

It is always critical for a family to feel a sense of safety and comfort with matches made through the BookLilli platform algorithm.  Agencies source all caregivers and have provided initial screenings according to their individual policies.  Still, it's important for both families and caregivers to ensure a safe, comfortable fit before a booking takes place.  It is recommended parents and caregivers communicate before appointments and may do so over group text on our platform.  If safety and comfort is not achieved for either side it is always acceptable to cancel a booking. 

Families will have access to caregiver cell phone numbers and vice versa shortly after a booking is accepted.  

Tip: a great way to ensure a new caregiver is a fit is for the parent to "stay home" the first few hours or even a whole shift if desired.  A parent may work in their office listening in, meal prep while casually chatting with the caregiver, and give space for the new caregiver to interact and develop rapport with the children.  This time is always paid time for the caregiver and most caregivers will be understanding and accepting of a parent "not fully leaving" the first or whole part of a shift with a new caregiver to gain comfort and trust.  

Agencies do their best to ensure they have a variety of caregivers who can match your needs.  However, your matching criteria may not be a fit with one of the caregivers on their roster at that particular time. As in the Terms of Service we provide access to bookings with agency vetted caregivers but cannot promise every booking will get accepted.  We suggest trying for several booking dates if you are not able to get the first booking filled.  You may also need to consider adjusting the rate you are offering based on date, time, and number of children receiving care. 

The parent that initiates the account may opt to do this as account administrator.  Our platform has no control who account administrators invite to their account and all Terms and Conditions apply to any and all account members when signed initially by the account administrator.

After a caregiver has accepted a booking, parents simply coordinate with the caregiver on any adjustments. If the caregiver is no longer a good fit, then the caregiver or parent declines the booking, and we look for a new caregiver who matches the criteria.

Please refer to our Cancellation policy in their Terms in Conditions (hyperlink).  If a Family/Parent User cancels a booking under 24 hours before the booking is to take place they will automatically be charged a flat fee of ninety dollars ($90.00), as well as applicable processing fees (7%) to cover the transaction costs, from their Stripe card on file which will connect directly with the scheduled caregiver’s Stripe account.  

You should be aware of our agency’s Cancellation policy as there could be automatic charges made to your account.  If you have questions about this please contact us directly [email protected]. 

You pay the caregiver directly by their accepted method after each shift.

Please note you will be guided when booking on fair market rates to offer caregivers in your area; please see Terms and Conditions for more information.

Registration Fee
A non-refundable $99 registration fee onboards parents into our system, often with a courtesy call from BookLilli. 

Subscription
$59.99/month for 3 bookings with babysitters or family assistants; bookings do not roll over and must be used each month.

One time bookings
$30/booking to give us a try, while staying in a hotel, or planning for a big event. *Registration fees apply 

Please see Terms for more details on Pricing & Cancellation Policy

Yes, please contact [email protected] to be credited. 

You will be provided the caregiver’s phone number after you complete the booking and will also be included in a group text through the BookLilli system.  You may text/call the caregiver for a phone interview or schedule a zoom call.  If you would like an in-home interview with the caregiver prior to the booking you may ask if the caregiver is willing. If so, you can accommodate their schedule for an interview.  All in-home interviews are paid time according to the caregiver’s stated hourly rate. 

To source the BookLilli platform with caregivers an agency must meet certain requirements, including but not limited to, being a licensed and insurance agency, has been in business for at least one (1) year, and agreeing to maintaining screening requirements of any caregiver listed on the BookLilli platform. 

These screening requirements include, but are not limited to, the following: caregivers must be at least eighteen (18) years old, have at least one (1) year of relevant experience, and reliable transportation; the agency must maintain up-to-date background checks and reference screenings for caregivers, must be able to confirm appropriate matching categories so that parents are matched with caregivers with relevant experience, and other robust qualifications agencies typically require of caregivers. Agencies may have additional qualifications for its caregivers.  For a comprehensive understanding of screening processes and procedures according to each Agency sourcing a caregiver please refer to the Agency's website or contact the Agency through contact information provided on its website.

You will have the opportunity to rate and favorite caregivers after each booking! 

Yes so you can get text message updates about bookings and an introduction to the caregiver once they have accepted.

Without a verified mobile number BookLilli won’t create a group chat automatically.

You will also get booking updates via email.

The job opportunity will be available up to 4 hours before the requested start time if no one else has taken it. 

You’ll be able to see an overview of the booking, such as street and town (without the specific address yet), ages of the children, and any special instructions.  

Please ask the agency you are working with if and how they screen parents. 

Absolutely.  After you accept the booking you will be given access to the parent’s phone number so that you may call them, zoom, or meet with them before the booking if you wish.  Only continue with jobs you feel comfortable taking.  You can cancel a booking time for any reason at all related to your safety and comfort in working with the family.  

Agency owners and their staff have access to all SMS-based 3-way chats and can view details of all bookings and families. Do not hesitate to reach out to the agency you are referred by with questions or concerns about bookings. 

Please note we are doing our best to “hand pick” our first parent users which should hopefully be a helpful part of ensuring a quality pool of parents to work with.

No.  Agencies and BookLilli work tirelessly to ensure a safe, positive, and trusting experience for both caregivers and parents.  Please refer any types of working relationship requests from parents back to the platform for bookings.  1:1 placement and longer term contract questions may be directed to [email protected]

Only accept jobs you feel safe, comfortable taking before or during a job.

You can always call/text the parent after accepting a booking to make sure it is a good fit for you. 

Only accept bookings that you feel you can fully commit to.

Yes, parents view your profile and have access to your phone number after you accept the booking invitation.

Yes, please contact your referring agency about this.

Yes, you will not be part of the selection process without a verified mobile number. 

Yes after you have accepted the booking. 

You can easily share your BookLilli calendar with parents right from within our app.

Look for the "Share" button in the top right on your MyCal section and simply enter the family's email you wish to share with.

Parents can request to book you directly even if you haven't updated your calendar.

If a Family/Parent User cancels a booking under 24 hours before the booking is to take place they will automatically be charged a flat fee of ninety dollars ($90.00). Caregivers will directly receive this fee into their Stripe accounts but only if they have registered their Stripe account before this point.  If caregivers have not preemptively connected their Striple accounts with the BookLilli system they will not receive cancellation fees. 

BookLilli requires all agencies be licensed, insured, and meet minimum background check, reference, and screening standards for caregivers.

Agency owners, their staff, and agency referred caregivers are encouraged to monitor family booking requests, explore parent profiles, and contact the family directly via phone, face-to-face video chat, or other methods deemed appropriate to ensure safety and willingness to accept the booking. Agency owners, their staff, or agency referred caregivers should only accept and complete bookings they feel safe and comfortable fulfilling. BookLilli will monitor bookings, ratings, and may aid in addressing disputes (please see Terms and Conditions

The referring nanny agency, which is clearly displayed with each caregiver booking, can be contacted.  You can feel free to include [email protected] in this feedback.  You will also be asked to provide feedback after each booking.

Contacting the referring agency is the first step and if the agency owner and/or staff determine BookLilli is needed to engage BookLilli disputes department will be brought in.

Yes, caregivers and parents will both be asked for feedback after bookings are complete.

[email protected]